Returns, Refunds, and Exchange Policies

ChristiansBay is a venue made up of independent sellers who run their own shops. This means that each seller is responsible for their own policies regarding refunds, exchanges, and returns. Individual policies will vary from shop to shop.

As a seller on ChristiansBay, you’re expected to clearly state your policies regarding returns and refunds in your shop policies. This includes:

  • Whether or not you accept returns
  • The time frame in which you may accept a return
  • Who will pay for the cost of return shipping for any items that are sent back to you

If you do have a problem with a transaction, it’s best to contact the buyer directly via ChristiansBay Messages. Buyers are also encouraged to contact you if they experience any issues.

European Union

If you enter into a transaction with a buyer that is located in the European Union, you are subject to comply with the EU Directive on Consumer Rights.